UK-London: Customer Relation Management software development services.
Thameslink Southern Great Northern Limited (TSGN)
Contracting Authorities
- Contracting authority:
- Thameslink Southern Great Northern Limited (TSGN)
- Public Procurement Organisation Number:
- PCNW-8528-NRRP
- Address:
24 Monument Place, Monument Street
London
EC3R 8AJ
UK- Contact name:
- Pearl Griga-Bardi
- Email:
- pearl.griga-bardi@gtrailway.com
- Telephone:
- 07890 626844
- Website:
- Not provided
- Organisation type:
- BODY_PUBLIC
- Devolved regulations that apply:
- None
Procedure
- Procedure type:
Competitive flexible procedure- Dynamic market OCID:
- Not provided
- Competitive flexible procedure description:
- Stage 1 – Invitation to Participate
Stage 2– Invitation to Submit Initial Tenders
Stage 3 – Invitation to participate in Dialogue
Stage 4 – Final Tender Submission
Stage 5– Best and Final Offers
Stage 6 – Preferred Bidder Stage - Preliminary market engagement conducted:
- No
- Dynamic market:
- No
- Special regime:
Utilities
Scope
- Title:
- Provision of CEP (Customer Engagement Platform) and CDP (Customer Data Platform) Software
- Reference number:
- GTR1103
- Main procurement category:
- SERVICES
- Description:
- The Contracting Authority is seeking to procure a hybrid Customer Engagement Platform (CEP) and Customer Data Platform (CDP) to support customer communications, engagement, and data‐driven insight across digital channels.
These platforms will enable GTR to:
•Deliver more relevant and personalised customer communications.
•Run data-driven, targeted campaigns that increase engagement and spend.
•Gain real-time insight into customer behaviour to improve campaign effectiveness.
•Simplify planning, execution, and optimisation across channels, replacing fragmented tools - Total value (estimated):
GBP 900,000 including VAT
- Contract value:
- GBP 900,000 including VAT
Contract Details
Contract 1
- Title:
- Not provided
- Reference number:
- Not provided
- Contract value:
- GBP 592,821.6 including VAT
- Below the relevant threshold:
- No
- Award decision date:
- 15/09/2026
- Earliest date the contract will be signed:
- 30/09/2026
- Contract dates (estimated):
- 01/10/2026 to 30/09/2029
- Main procurement category:
- SERVICES
- CPV classifications:
72212445 - Customer Relation Management software development services.- Delivery regions:
UKI31 - Camden and City of London
Supplier
- Supplier:
- Access UK Ltd
- Companies House:
- 02343760
- Address:
Armstrong Building Oakwood Drive, Loughborough University Science & Enterprise Park
Loughborough
LE11 3QF
UK- Email:
- Rebekah.Davis@theaccessgroup.com
- Telephone:
- Not provided
- Small or medium-sized enterprise (SME):
- No
- Voluntary, community or social enterprise (VCSE):
- No
- Key performance indicators:
Not provided- Associated documents:
Not provided
Other organisations
Not provided